1. What sizes do you scans?
We generally scan prints, slides and negatives at the standard of 300dpi same as most compact and SLRs cameras. However for an additional charge these can be scanned at 1800 dpi which creates file sizes around 1.8MB, that’s big enough to print enlargements to A3 size!
2. Why do you offer scans larger than other companies?
We believe that technology is changing rapidly and that it is important to allow for these changes. High resolutions today might not be so high even in the near future. High definition TVs are fast becoming the standard and we don’t want you to have to scan your slides again! Also many of our clients like to create enlargements of their images to use for canvas.
3. Can you scan at even larger sizes?
Cherished Moments can scan Slides and Negatives using a variety of resolutions, depending on your need. Should you need a large resolution we can do up to 7200dpi. There are extra charges to scan at the higher resolutions.
4. Why do you offer with or without Enhancement and Cleaning Packages?
Even the most well-kept slides and negatives will appear with markings from dust or finger prints once your slide/negative is converted, these will be enhanced and show as small or sometime large black dots. We now offer the option of two packages to allow our clients to choose which option better suits their budget. Many of our client’s prefer the package that offers the enhancement and cleaning, so they have the perfect digital image to start sharing with their family and friends. You may like to select a few of the images at a later stage to be enhanced and cleaned, should they require it. During the enhancing and cleaning we also correct any damage or minor lighting problems with your image.
5. Do you save the files as JPEG or TIFF?
We usually save the photos as high quality JPEG files which are compatible with all software. We can also save photos as TIFF files on request.
6. How many photos will fit on a CD or one DVD?
Around 250 JPEG photos or 35 TIFF photos will fit on one CD and around 1200 JPEG photos or 200 TIFF photos will fit on one DVD. The only difference between a CD of photos and a DVD of photos is the quantity that each can hold.
7. Can I view the photos on my TV?
Most DVD players will play a CD or DVD of photos. You can flick through the images by using the remote control. If your DVD player won’t do this we can also provide you with a DVD slideshow using your new digital images which will definitely work, and is nice to share with other when presenting to a group or other family members.
8. How long will the slide scanning take?
We will usually complete small orders (under 700 photos) within 14 to 21 days of receiving your order, as each of your images are individually assessed for markings and damage. The timeframe can depend on the size of your order and the volume of work that we already have. For larger orders you can contact us for an estimated time frame.
9. Is there any preparation that I need to do?
If you would like to have the photos in a certain order please sort them into this order. Otherwise the images will just be numbered as 001, 002, etc.
10. Will my old slides be worth scanning?
We can get great results from old slides and negatives. For those originals that may hold dust or minor markings we use specialised dust and scratch removal software as well as enhance the color of your image.
11. Will you look after my valuable slides?
We realise how important your memories are to you. We take the utmost care to ensure the safety of your originals
12. What will the postage be on my order?
Mail order are welcome for those outside of Canberra and Queanbeyan – Cherished Moments only uses registered Australia post, to ensure that you receive your originals in the condition that they were received. Express Post is also available for urgent orders. On completion of your order, you will be advised of the delivery fee to return your order along with the originals. You can normally expect the return delivery fee to be approximately $10.00, slightly more for Express post.
13. Is my order safe in the mail?
All postage is returned by mail that can be tracked through Australia Post. Cherished Moments uses Registered post, so that there is someone that must sign for the goods on receiving them. It is also very easy to track the item via Australia Post. We realise how important your memories are to you. We take the utmost care to ensure the safety of your originals at all times while in our care.
14. Can I arrange a courier to bring my slides to you?
Yes, please contact us for our street address if you would like to drop off or send your order by courier.
15. Will you pick the slides up in the local area?
We offer our clients in all suburbs of Canberra and Queanbeyan a free pick up and drop of service, for Slides and Negatives. We understand that some of our clients may be hesitate to have someone else deliver their originals. Please contact us to arrange this.
Please contact us for our street address and time if you would like to drop off or send your order by courier.
Absolutely, please phone 0412 219 554 to talk to us or send us an e-mail at firstname.lastname@example.org.